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To ensure the best possible online shopping experience, all product(s) are checked carefully before deliver to you.
- Herlicious Enterprise provide SIZE EXCHANGE to ensure the best possible online shopping experience for you.
- There will be RM7 (West Malaysia) / RM10 (East Malaysia) postage charge (1-2 pieces) for size exchange request.
- All item(s) is eligible for one time exhange only.
- Color exchange or exchange to other item(s) request are not allowed.
- Exchange request must be submitted within 5 working days upon parcel received.
- Upon approval of an exchange, buyer must ensure that we receive the returned product(s) within 7 working days.
- All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).
- Please use Pos Laju / Skynet courier service for returns.
- The cost of returning the item to us is your responsibility.
- Herlicious is not responsible for returned parcels until they arrive at our office. Please retain the Poslaju / Skynet receipt and tracking number as proof of return.
- Please submit the exchange request by fill up the Exchange Form (Click Here).
RETURN / REFUND POLICY
- Under normal circumstances, we do not offer return or refund.
- All refund(s) will be credited to your member account store credit only. No cash refund(s) are allowed.
- Color may vary across screen and measurements are approximate, although we try to ensure accuracy in both.
- An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’.
- Material and quality issues are not considered defects and is subjective.
** Parcels returned to us before any acknowledgement/approval will not be entertained.
If you have any queries or comments, please drop us an email at firstname.lastname@example.org.