Return / Exchange Policy

To ensure the best possible online shopping experience, all product(s) are checked carefully before deliver to you.



EXCHANGE POLICY

- Herlicious Enterprise provide SIZE EXCHANGE to ensure the best possible online shopping experience for you.

- There will be RM7 (West Malaysia) / RM10 (East Malaysia) postage charge for size exchange request.

- All item(s) is eligible for one time exhange only.

- Color exchange or exchange to other item(s) request are not allowed.

- Exchange request must be submitted within 5 working days upon parcel received.

- Upon approval of an exchange, buyer must ensure that we receive the returned product(s) within 7 working days.

- All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).

- Please use Pos Laju / Skynet courier service for returns.

- The cost of returning the item to us is your responsibility.

- Herlicious is not responsible for returned parcels until they arrive at our office. Please retain the Poslaju / Skynet receipt and tracking number as proof of return.

- Please submit the exchange request by fill up the Exchange Form (Click Here).



RETURN / REFUND POLICY

- Under normal circumstances, we do not offer return or refund.

- All refund(s) will be credited to your member account store credit only. No cash refund(s) are allowed. 

- Color may vary across screen and measurements are approximate, although we try to ensure accuracy in both.

- An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’.

- Material and quality issues are not considered defects and is subjective.


** Parcels returned to us before any acknowledgement/approval will not be entertained.


If you have any queries or comments, please drop us an email at support@herlicious.com.